Privacy Policy
Last updated: 22 September 2026
This policy explains what Hana collects when you visit or buy from our store, why we collect it, and what you can ask us to do about it.
Who is responsible for your data
Hana. Questions about anything below go to support@hana-soap.com and we answer within one business day.
What we collect
When you browse
Your browser and device type, operating system, referring site, the pages you look at and how long you spend on them, and your IP address. This arrives through cookies, log files and web beacons.
When you order
Your name, delivery address, email address and phone number. We do not see or store your card number. That goes directly to our payment processor.
When you contact us
Whatever you write in the message, plus your email address so we can reply.
Why we use it
- To take payment, pack your order and get it to you
- To send order confirmations, shipping updates and invoices
- To answer your questions and handle refunds
- To screen orders for fraud
- To send marketing email, where you have agreed to receive it
- To understand which pages and adverts work, in aggregate
Who we share it with
We do not sell your personal information. We share what is necessary with:
- Shopify, which runs the store and holds the order data
- Payment processors such as Shopify Payments and PayPal, to take payment
- Shipping carriers and fulfilment partners, to deliver the parcel
- Email and support tools, to send confirmations and answer messages
- Analytics and advertising platforms including Google and Meta, described below
- Authorities, where the law requires it
Advertising and cookies
We use cookies and similar tools to measure traffic and to show you adverts on other sites. You can opt out of interest based advertising through the Digital Advertising Alliance at optout.aboutads.info, the Network Advertising Initiative at optout.networkadvertising.org, or in your browser settings. Turning these off does not stop you seeing adverts, it stops them being tailored to you.
Some browsers send a Do Not Track signal. There is no common standard for responding to it, so we do not change our behaviour when we receive one.
Your rights
Wherever you live, you can email us and ask to see the personal information we hold about you, correct it, or delete it.
If you are in the European Economic Area or the United Kingdom: we process your data to perform the contract when you order, and on the basis of your consent for marketing. You have the right of access, rectification, erasure, restriction, portability and objection, and the right to complain to your national data protection authority. Your data may be transferred outside the EEA, including to the United States, where our service providers operate.
If you are in California: you have the right to know what we collect, to request deletion, and to opt out of the sale or sharing of personal information. We do not sell personal information.
How long we keep it
Order records are kept for seven years, which is what accounting and tax law requires. Marketing contacts are kept until you unsubscribe.
Children
Our products are bought by adults. The store is not intended for anyone under 16 and we do not knowingly collect their data. Where a product is used by a child, the account and the order belong to the parent or guardian, and we hold no information about the child.
Changes
We may update this policy. The date at the top tells you when it last changed.
Contact
Hana
support@hana-soap.com